my hp laptop and my hp 8135e printer are not communicating both are connected to same wifi both onli

[audcas]

my hp laptop and my hp 8135e printer are not communicating both are connected to same wifi both online. We tried to use non HP ink didn't work. bought HP ink installed still no luck. We have rebooted everything including the att gateway. Blue light on the printer is steady on, not flashing. printer confirms connection to internet. However when I open HP Smart the printer says offline.

[zoey7886]

@audcas, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Laptop and HP 8135e Printer Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are some detailed steps to troubleshoot and resolve connectivity issues between your HP laptop and HP 8135e printer:

1. Ensure HP Printer is Set as the Default Printer

1. On your laptop, go to the Control Panel.
2. Click on Devices and Printers.
3. Right-click on your HP 8135e printer and select Set as default printer.

2. Restart the Printer Spooler

Restarting the print spooler service can help in resolving communication issues:

1. Press Windows + R to open the Run dialog box.
2. Type services.msc and press Enter.
3. Scroll down and find Print Spooler.
4. Right-click on Print Spooler and select Restart.

3. Check Printer Status in Devices and Printers

1. In the Devices and Printers, check if the printer status is set to Offline.
2. If so, right-click on it and select Use Printer Online.

4. Verify Wi-Fi Connection

Even if the blue light is on, verify the Wi-Fi connection:

1. On the printer's control panel, navigate to the Network Settings.
2. Ensure it says Connected and the IP address is displayed.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,