my laser jet pro MFP M148 W is not connection to Wi-Fi or Di... - HP Support Community

Karrenn · ‎07-12-2024

Hi There

My HP laser jet pro MFP M148 W with 2 line LCD control panel ( WIFI printer ) does not connect to Wi-Fi or Direct print as well. Since I have changed my internet service provider. The ways that I tried to connect are as follows:

1- Tried to stablished Wi-Fi connection through of my computer via HP Smart App that asking for IP address that printer was not showing IP address" internet user name and password" that I could plug it in. Then I connected it directly to router through of cable and IP address appeared and I tried to connecting by going to that printer web IP address and enter my SSDI ( internet information) which didn't work and in order to working the system asked me to unplug the cable!

2- Another way that I tried to go to router IP address, but because my modem provided by my internet service provider and users has a very limited access and control on router setting and function.

3- Finally I tried to established Direct Print by going to printer setting, network set up - direct print- turn it on then direct print appeared among of Wi-Fi list, then I select it, and then on printer" 2 line LCD control panel " the Direct print password was appeared, and I tried to connect to Direct print. But, the connection was unsuccessful and not even provide me an option to plug in direct print password which is generated by printer.

Note : When I tried find printer and or add existing printer and search for it in control panel "printer & scanner" my printer does exist there but unable to add it as default printer which has a active Direct Print !!

And I am really frustrated, because unable to use my printer and don't know what to do. Any help in this regards will be highly appreciated.

Irfan_06 · ‎07-14-2024

Hi @Karrenn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Karrenn · ‎07-22-2024

Dear

appreciated for your response,

I have gone through all those steps you mentioned , but the printer did not connected to WiFi and I had to connect it directly through of cable to router and it worked. It means my WiFi printer just printing when connected by cable to internet and unable connect through WiFi mode. I should mentioned I did remove the Hp smart app and reinstall it and also did active my laptop Bluetooth but nothing worked and no WiFi connectivity !
Do you have any idea what should I do ?

your reply is highly appreciated

Thank you

Irfan_06 · ‎07-23-2024

Hi @Karrenn,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and then perform the above shared steps again by disconnecing the cable to connect to the wifi network again.