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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
epowling
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my printer 'may not be connected to HP instant ink anymore'

HP Recommended
MacBook Pro 2012
macOS 10.15 Catalina

hi there,

 

i purchased my HP deskjet 2723 roughly 6 weeks ago and have subscribed to the instant ink subscription.

 

my printer won't print anything other than a sheet saying that it 'may not be connected to HP instant ink anymore'.

 

I would appreciate your help.

 

Kind Regards,

 

Emily

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KrazyToad
HP Support Agent
HP Support Agent
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HP Recommended

@epowling


Welcome to HP Support Community


I would like to help

 

Please try these steps

 

First ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next assign a Manual IP Address

 

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

 

Also please check you Inbox since I sent you a private message requesting few details


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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