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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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my printer 'may not be connected to HP instant ink anymore'

HP Recommended
MacBook Pro 2012
macOS 10.15 Catalina

hi there,


i purchased my HP deskjet 2723 roughly 6 weeks ago and have subscribed to the instant ink subscription.


my printer won't print anything other than a sheet saying that it 'may not be connected to HP instant ink anymore'.


I would appreciate your help.


Kind Regards,



HP Support Agent
HP Support Agent
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Welcome to HP Support Community

I would like to help


Please try these steps


First ensure the printer has the latest Firmware


Next assign a Manual IP Address


- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter for the first DNS and for the second DNS. This is Google DNS.

- Click 'Apply'.


Also please check you Inbox since I sent you a private message requesting few details

Thank you

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I Am An HP Employee

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