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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP Recommended
HP Officejet Pro 8600 N922g
Microsoft Windows 10 (64-bit)

When you I sent a draft from my e-mail to my inbox to print, the email shows the job with the texts and corresponding pictures,  but when you print the job, only the text is printed in black, white, and color, and the corresponding pictures are left blank.  The cartridges are HP and all diagnostic tests on the printer status and quality have been run.  

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