my printer won't connect to the HP smart app

[maya110]

My printer won't connect to the HP smart app. 

[Elohi_NR]

Hi @maya110,

Welcome to the HP Support Community. 

I'd like to help!

Uninstall the HP smart and reinstall. 

Update the firmware 

Also, follow the steps from this document and see how it goes.

If the above steps do not fix the issue, we may have to try NVRAM reset. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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