my printes does not connect to internet

[maria2214]

the intenet icon is flashing and does not connect to my internet 

[Max3Aj]

@maria2214, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble connecting your HP ENVY 4500 e-All-in-One Printer to the internet, and the wireless icon is flashing. This usually indicates that the printer is not connected to your Wi-Fi network. Let's walk through the steps to get you reconnected:

Restart Devices

• Turn off your printer, router, and computer.
• Wait for 30 seconds, then turn them back on.
• This can often resolve temporary connectivity issues.

Reconnect the Printer to Wi-Fi

Use the Wireless Setup Wizard on the printer:

1. On the printer control panel, press the Wireless icon.
2. Go to Settings (gear icon).
3. Select Wireless Setup Wizard.
4. Choose your Wi-Fi network from the list.
5. Enter your Wi-Fi password using the on-screen keyboard.

If your network doesn’t appear, make sure your router is broadcasting the SSID and is within range.

Check Wireless Light

• Once connected, the wireless light should stop flashing and remain solid blue.

Print a Wireless Network Test Report

• On the printer, press the Wireless button and the Start Copy Black button at the same time.
• This will print a report that can help diagnose any remaining issues.

Update Printer Firmware (Optional but Recommended)

• Visit the HP Support page and enter your printer model.
• Download and install the latest firmware if available.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support