need instructions for factory reset, color laserjet 200 m251nw, do not have passphrase

[9r1]

Printer will not connect to wifi, have tried all suggested methods of turning on and off devices.  Still will not connect to wifi and states that incorrect passphrase. Have no idea what the passphrase is.

Can someone please send me the prodedure and instructions to reset to factory defaults.  Printer works okay via USB.

[Rachel571]

Hi @9r1.

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Rachel571 

HP Support 

[9r1]

S/N  VNB3B40399

PROD CODE CF 147A

[9r1]

S/N VNB3B40399

PROD CF147A

[Rachel571]

Hi @9r1,

I've sent you a private message with reset instructions, follow the instructions to assist you better.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[9r1]

This did not work.  Keeps asking for password when I click on service.

[9r1]

This did not work.  I keep getting messages to enter passphrase.  I do not have passphrase.  Need to have complete deletion of internal memory and a complete re program!

[Rachel571]

Hi @9r1 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support