new 6055e not connecting

[Becky422]

new 6055e not connecting

[A_Gayathri]

Hi @Becky422,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your new HP ENVY 6055e All-in-One Printer is not connecting, you can try the following steps to troubleshoot the issue:

Check Physical Connections:

• Ensure that all cables are securely connected. Make sure the power cable is plugged in, and the USB or wireless connection is properly established.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Power it on and check if the issue persists.

Check Wireless Connection:

• If you are using a wireless connection, ensure that the printer is connected to the correct Wi-Fi network. You may need to go through the wireless setup process again.

Verify Network Connection:

• Ensure that your Wi-Fi network is functioning properly. Check if other devices can connect to the same network.

Update Printer Firmware:

• Visit the HP support website and check if there are any firmware updates available for your printer. If updates are available, download and install them.

Restart Your Computer:

• Sometimes, the issue may be with the computer's connection to the printer. Restart your computer and see if that resolves the problem.

Reinstall Printer Drivers:

• Uninstall the printer drivers from your computer and then reinstall them. You can download the latest drivers from the HP website.

Firewall and Antivirus Settings:

• Check your firewall and antivirus settings to ensure they are not blocking the printer connection. Temporarily disable them and see if the printer connects.

Reset Network Settings on the Printer:

• Check the printer manual for instructions on how to reset network settings. Perform a network reset and set up the connection again.

I hope this helps. 

Take care and have a good day.-

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