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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- new wifi and I am locked out of my ability to create a wirel...
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05-12-2021 10:16 AM
I set up a new wifi for my home and I am unable to connect the printer. The message reads "The feature has been locked by your system administrator or the person who set up the printer." I NEED to print today!!!
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Accepted Solutions
05-15-2021 04:51 AM
@Doc1983, Welcome to the HP Support Community!
I understand you are not able to make changes to the wireless settings on the printer. We need to perform a factory reset on the printer to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-15-2021 04:51 AM
@Doc1983, Welcome to the HP Support Community!
I understand you are not able to make changes to the wireless settings on the printer. We need to perform a factory reset on the printer to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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