• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-03-2023 12:37 AM - last edited on ‎10-03-2023 06:52 AM by Retired

HP Recommended
Product: HP ENVY Pro 6432 All-in-One Printer

Suddenly can't use air-print on laptop or apple products. Can print if printing by hp smart but not air-print. Can't find the advanced settings or and air-print setting to check / adjust. Any help would be great please. Getting ready to ditch this printer, I've never had one so problematic. 

Category:
1 REPLY 1

‎11-21-2023 09:52 AM

HP Recommended

Might be due to an iOS update. People are reporting following an update to iOS 17, they can no longer use Airprint from their mobile device. I've got a Samsung Xpress M2825 and can no longer print reliably. With a fiddle, reboot or something, I can get it to print once, but next time it won't print.

 

People are also reporting that a firmware update on the printer fixes the problem, so check whether your printer has any firmware available to apply. There isn't for my Samsung - last updated in 2017. It is listed as an Airprint supported device, so we'll see who offers up the fix first: Apple or HP (in place of Samsung). Only alternatives are to get a new printer, or give up on Airprint from Apple devices.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.