no longer able to connect to webservices HP3630

[margestockp]

I have a Deskjet 3630 which was working perfectly until I did a windows update this morning, now the printer is not connecting to HP instant ink and the link to re-connect on the desktop is not working

I have tried all the suggestions online to no avail. 

[Nal_NR]

Hi @margestockp,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Confirm your printer supports Web Services

• Make sure your printer supports Web Services.
• Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.
• Determine if your printer automatically enables Web Services during printer setup.
• For printer released before 2020, continue with these steps.
• For HP+ printers and printers released after 2020, Web Services is automatically enabled during printer setup after enabling cloud printing services, such as Print Anywhere or Instant Ink. to help resolve any setup issues, and then go to 123.hp.com to set up your printer with the HP Smart app.
• On the printer or control panel, look for an ePrint or Web Services icon. For printers with a touchscreen, touch Setup ( or ), and then look for a Web Services menu.
• If the icon or menu is available, continue with these steps.
• If the icon or menu is missing, the printer might not support Web Services. Go to Mobile printing solutions to see if your printer supports HP ePrint or Print Anywhere, indicating it supports Web Services.

Click here for more details. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.