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‎11-04-2024 05:34 PM

HP Recommended

my hp officejet 4635 will not power up and when it does after many unplug and plug then reads error code 0X007C9C98.

any idea

Category:
1 REPLY 1

‎11-06-2024 10:37 AM

HP Recommended

Hi @rodavido 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

It sounds like your HP OfficeJet 4635 is having a power issue and displaying the error code 0x007C9C98, which generally indicates a problem with the printer's internal hardware or software. Let's go through some steps to troubleshoot the issue:

1. Perform a Hard Reset

A hard reset can sometimes resolve power issues by clearing any temporary errors.

  • Unplug the printer from the power outlet.
  • Wait for 1-2 minutes to ensure the printer is fully powered off.
  • Press and hold the Power button for 30 seconds to drain any residual power.
  • Plug the printer back in and try turning it on.

2. Check Power Supply and Cable

Ensure that the power cord is securely connected to both the printer and the power outlet. Sometimes, faulty cables or power supplies can cause intermittent power issues.

  • Try a different power outlet to rule out any issues with the electrical supply.
  • If you have access to another compatible power cord, try swapping it to see if the issue persists.

3. Reset the Printer's Firmware

If the printer is turning on but showing an error code, it might be related to corrupted firmware.

  • Go to HP's official website and search for "HP OfficeJet 4635 firmware reset" or visit the HP support page for any available firmware updates or reset instructions.
  • If you can access the HP Support Assistant on your computer, check for any available updates for your printer that might fix the issue.

4. Check for Paper Jams or Blockages

Sometimes internal blockages or paper jams can trigger error codes. Carefully inspect the printer for any obstructions.

  • Open the printer cover and check for paper jams or foreign objects inside the printer.
  • Manually move the paper rollers (if accessible) to check for any resistance or obstructions.

5. Perform a Printer Self-Test

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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