nobody has an answer to my problem...offline printer, HP Smart didnt help either.

[couchon]

all you need is listed above........................................

[zoey7886]

@couchon, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Offline HP Printer Issues!

We're thrilled to have the opportunity to assist you and provide a solution. 

If your HP printer is showing as offline, here are a series of steps you can follow to resolve the issue:

Check Printer Status:

• Ensure that the printer is turned on and has paper in the tray.
• Check for any error messages or lights on the printer that might indicate a problem, and resolve them accordingly.

Verify Printer Connections:

• For wired connections, ensure that the USB cable is securely connected to your computer and printer.
• For wireless connections, verify that the printer is connected to the correct Wi-Fi network and that the blue wireless light on the printer is on.

Restart the Devices:

• Turn off your printer and your router, wait for a minute, and then turn them back on. This can sometimes resolve connectivity issues.

Check Printer Queue:

• On Windows:
  • Open "Devices and Printers" from the Control Panel.
  • Right-click on your HP printer and select "See what's printing".
  • Click on the "Printer" menu and ensure that "Use Printer Offline" is not checked.
  • Clear any pending print jobs by selecting "Cancel All Documents". 

Hope this helps!

Take care, and have an amazing day! 

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Regards,