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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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My printer keeps going offline and even though it is connected , it still won’t print . on the hp app it says it is “offline” but when i print the info page it says everything is fine…

 

how do i fix it? i have already restarted router and printer and reconnected and restarted my iphone device that i connect from. I attached photos of both the info paper and the hp app

 

i’m not sure if this matters, but i used to have the paper and ink service subscription but it lapsed and i do not want to start up again until this issue is fixed 

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