printer cant print because it says it is not connected to the internet

[CHRIS3311]

printer cant print because it says it is not connected to the internet and all it can do is print the test page but the test page says it is connected to my WIFI with excellent signal strength and gives it IP address and everything but still says it's not connected and I don't know how to forget the network to reset the WIFI

[Raj_05]

Hi @CHRIS3311,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6455e All-In-One Printer is reporting that it is not connected to the internet, here are some steps you can follow to troubleshoot and resolve the issue.

Check Network Connection:

• Ensure that the printer is properly connected to your Wi-Fi network. Check if the Wi-Fi indicator on the printer is lit and stable.
• Verify that the Wi-Fi network you are using is functioning correctly and has internet access.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This can help in re-establishing the connection.

Restart Your Router:

• Sometimes, network issues can be resolved by restarting your wireless router or modem. Unplug it from the power source, wait for about 30 seconds, and then plug it back in.

Check Network Settings:

• On the printer's control panel, navigate to the settings or network menu and ensure that the correct Wi-Fi network is selected and the password (if required) is entered correctly.

Update Printer Firmware:

• Visit the HP support website and check if there is a firmware update available for your printer. Updating the firmware can sometimes resolve connectivity issues.

Reconfigure Wi-Fi:

• If the printer still doesn't connect, you may need to reconfigure the Wi-Fi settings. You can typically do this using the printer's control panel or a mobile app provided by HP.

Check for Interference:

• Ensure that there are no physical obstacles or electronic devices that might interfere with the Wi-Fi signal between your router and the printer.

Printer Offline Status:

• It's also possible that the printer is not set as the default printer on your computer, or it's in an offline state. Check your computer's printer settings and make sure the HP ENVY 6455e is selected as the default printer.

Restart Your Computer:

• Sometimes, restarting your computer can help resolve communication issues between your computer and the printer.

By following these steps, you should be able to troubleshoot and resolve the issue of your HP ENVY 6455e All-In-One Printer not connecting to the internet.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support