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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎03-08-2023 09:50 AM

HP Recommended

Had a additional network installed (my desktop still on wireless network). When I changed my HP 5255 printer to new network it kept going offline. So reset it to desktop and now its online but I get printer staus errors. Code HPD16197

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1 REPLY 1

‎03-09-2023 02:01 AM

HP Recommended

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds, and turn the printer on. The error should disappear; however, if the error does return, turn the printer off and plug the power cord into a different power socket.

 

Regards,

Diana

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