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Common problems for Connectivity Issues
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HP Recommended
HP office jet pro 6978
Microsoft Windows 10 (32-bit)

Printer goes offline even though have printer on all the time for instantink

1 REPLY 1
HP Recommended

Hi @sandy143

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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