printer has solid blue wifi button but when printing says cannot connect to printer

[donaldalder1956]

printer has solid blue wifi button but when printing says cannot connect to printer,  printer has brand new ink cartridge and worked twice then stopped 

[Hawks_Eye]

Hi @donaldalder1956 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your printer is connected to Wi-Fi (solid blue light) but isn't communicating properly with your computer. Here are some steps to troubleshoot:

1. Restart Everything

• Power cycle your printer, router, and computer.
• Unplug the printer for 30 seconds, then turn it back on.
• Restart your router and computer to refresh the connection.

 

2. Check Network Connection

• Ensure your printer and computer are on the same Wi-Fi network.
• If you have a dual-band router, make sure both devices are on either 2.4GHz or 5GHz, not mixed.

 

3. Remove & Re-add the Printer

• Go to Settings → Devices → Printers & Scanners.
• Remove the printer, then click Add a printer to reconnect it.

 

4. Run HP’s Troubleshooter

• HP has a Wi-Fi troubleshooting guide that can help identify connection issues.

 

5. Check Firewall & Antivirus Settings

• Sometimes, security software blocks printer communication.
• Temporarily disable your firewall or antivirus and try printing again.

If the issue persists, let me know what happens at each step, and we’ll dig deeper!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye