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‎07-09-2023 08:29 AM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer

My printer stopped working stating that there are errors with my HP account which is that the warranty expired. Do I have to pay for extended warranty for my printer to work?

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1 REPLY 1

‎07-09-2023 01:42 PM

HP Recommended

@Julie5854 

 

Welcome to the HP Community --

No - the printer hardware warranty - whether it is active or expired - and you ability to use the printer are not related.

 

Seems an odd message.

 

True - There can be issues using / signing into your HP Account OR HP+ Service OR Instant Ink -- again, these have nothing to do with the hardware warranty status.

 

??

 

You could try Restarting Everything, including the router that controls your network...

 

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