printer non function

[AnnaBelle266]

Please help me to contact a sensible person. I have a HP printer, subscribe to instant ink and now I've received a message telling me a payment was not made and to start a new contract. I've checked with my credit card and payment was made. I don't want to make a double payment. My printer has been disabled at a time when I needed to print important documents. I have paid for the printer, I've paid for the ink and expect to have the use of the printer and the ink, especially as I have paid considerable more than buying the ink from a stationer

[Jay_G24]

Hi @AnnaBelle266,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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