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‎11-26-2020 04:43 AM

HP Recommended
Product: hp envy 4523
Operating System: Android 9.0 Pie

im unable to print via wifi ony of my devices i just keep getting the message printer unavailable i have tried everything and am at my ws end i need to print invoices off and i cant

 

Category:
1 REPLY 1

‎12-03-2020 11:57 AM

HP Recommended

@truckfitter1, Welcome to the HP Support Community!

 

Are you using the HP Smart app on your phone to print?

Check if the printer is connected to the phone on the same wireless network.

If the printer is not connected, refer to this document to know how to connect the printer to the network.

Restart the wireless router, the printer, and the phone. 

Try printing. Refer to this document to know how to print via HP Smart app.

If the issue persists, try reinstalling the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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