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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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printer not available

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hp envy 4523
Android 9.0 Pie

im unable to print via wifi ony of my devices i just keep getting the message printer unavailable i have tried everything and am at my ws end i need to print invoices off and i cant


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@truckfitter1, Welcome to the HP Support Community!


Are you using the HP Smart app on your phone to print?

Check if the printer is connected to the phone on the same wireless network.

If the printer is not connected, refer to this document to know how to connect the printer to the network.

Restart the wireless router, the printer, and the phone. 

Try printing. Refer to this document to know how to print via HP Smart app.

If the issue persists, try reinstalling the app.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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