printer not connecting with laptop

[susiecain]

HPEnvy4520 not  connecting to HP laptop

[A_Gayathri]

Hi @susiecain ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 4520 All-in-One Printer is not connecting to your laptop, 

here are some steps you can try to troubleshoot and resolve the issue:

1. Check Connection Type

• USB Connection: If you are using a USB cable, ensure it is properly connected to both the printer and laptop. Try using a different USB port or cable.
• Wireless Connection: If you are using WiFi, make sure both your printer and laptop are connected to the same WiFi network.

2. Restart Devices

• Turn off your printer, unplug it from power, and wait for 30 seconds.
• Restart your laptop.
• Turn your printer back on and try to reconnect.

3. Check Printer Status

• Ensure the printer is turned on.
• On the printer’s display panel, check for any error messages or warnings.
• If the printer is in offline mode, make sure to set it to online.

On Windows:

• Go to Settings > Devices > Printers & Scanners.
• Select your printer and click Open Queue.
• Under Printer in the top menu, ensure that Use Printer Offline is unchecked.

4. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool to diagnose and fix any connection issues automatically:
  • HP Print and Scan Doctor

5. Reinstall Printer Drivers

• Go to Device Manager and uninstall the current printer driver.
• Reinstall the latest drivers from the HP support website:
  • HP ENVY 4520 Drivers
• Restart your laptop after installing the drivers.

6. Check HP Smart App (If Applicable) HP printer setup (HP Smart app)

• If you're using the HP Smart app, try removing the printer from the app and adding it again.
• Make sure the app is up to date.

7. Network Reset (For Wireless Connections)

• On the printer, go to Setup > Network Setup > Restore Network Settings.
• Reconnect the printer to your WiFi network.
• Then, re-add the printer on your laptop.

8. Firewall/Antivirus Check

• Disable any firewall or antivirus temporarily to check if they are blocking the printer connection.

9. Use a Different Connection Method

• If wireless connection fails, try connecting via USB to rule out any network issues.

10. Check Router Settings

• Ensure that your router’s firewall isn’t blocking the printer’s connection.
• Make sure there are no MAC address filters or other restrictions on your router that could block the printer.

Refer to this document:  HP ENVY 4520 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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