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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- printer not online

Create an account on the HP Community to personalize your profile and ask a question
05-16-2024 08:06 AM
Hi @JayEButler19,
Welcome to the HP Support Community.
I'd be happy to help you!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?
How is the printer connected USB or Wireless?
What is the status of the wireless light on the printer, steady or blinking?
To be able to answer you effectively, we need some information.
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I am an HP Employee