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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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printer off line.

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My lazor jet,m M180, ser # [personal info removed], PRODUCT #T6B74A. Tried to primt….pop up said it was off-line. This has happened before. I followed instructions as before on the reboot. Still does not print. Same message. My internet is working otherwise. Need help from a tech

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Hi @John4146,


I'd like to help!


To assist better -

  1. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  2. Is the printer connected to a home or public network?
  3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  4. What is the status of the wireless light on the printer, steady or blinking?


 Keep me posted. 


And, Welcome to the HP Support Community. 


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