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- Printer Wireless, Networking & Internet
- Re: printer offline - Deskjet model

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12-12-2024 08:25 PM - edited 12-12-2024 08:26 PM
Hi, I have been trying forever to connect my printer to the Internet. Every time I use the HPSMart mobile app, it cannot find the printer. When I try using the Desktop app, it just says "There was an error with setting up your printer" after prompting me to press the flashing information button on the printer. Does anyone have any recommendations? I have tried everything HP recommends to help with this.
12-22-2024 12:58 AM
Hi @ambell44
Please follow steps from the next video:
>> https://www.youtube.com/watch?v=T2UjpQr4wvU&ab_channel=PrinterGuruji
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.