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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎09-29-2024 11:52 PM

HP Recommended
Product: HP Smart Tank 795 All-in-One

My printer is often "Offline".  Diagnostics by HP SMart are no help.  Online guidance also rarely succeeds - last was to  changed my WirelessLAN service to automatic from manual.   My PC is plugged in to the Microsoft Hub, which is plugged-in to a wireless router.  HP Printer is connected to my home network via wifi.  This is usually not a problem.

5 REPLIES 5

‎09-30-2024 07:55 AM

HP Recommended

Hello @dgy , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_2026537-1681507-16

 

Best regards

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‎09-30-2024 09:33 AM

HP Recommended

I had already tied those suggestions.  The difference may have been using WPS connection, and choosing the "check" mark after the printer found my network.  I thought the check mark was a signal, not a button for confirmation. 

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‎09-30-2024 10:14 AM

HP Recommended

Hello @dgy 

 

Please try installing in another location for testing purposes only.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎09-30-2024 11:04 AM

HP Recommended

Installing what in another location?  I don't know what you are suggesting.

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‎10-01-2024 10:47 AM

HP Recommended

Hello @dgy 

 

Please try installing in another location for testing purposes only.

Install on another computer or another network.

This way we can check if the problem is with the printer or the installation location.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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