printer printing blank pages

[genovite]

printer printing blank pages after installing new Xfinity modem

[Raj_05]

Hi @genovite,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5055 printer is suddenly printing blank pages after installing a new Xfinity modem, here are a few steps you can take to troubleshoot and potentially resolve the issue.

Check Printer Connections:

• Ensure that all cables (USB or Ethernet) between the printer and the modem/router are securely connected. Sometimes, a loose connection can cause communication issues.

Restart Your Printer:

• Turn off your printer, wait for about 30 seconds, and then turn it back on. This can sometimes reset the printer and resolve minor communication glitches.

Check Printer Settings:

• Verify that the printer is selected as the default printing device on your computer. Sometimes, after a network change, the default printer settings can get reset.

Update Printer Drivers:

• Ensure that your printer drivers are up to date. Go to the HP support website, enter your printer model (HP ENVY 5055), and download the latest drivers for your operating system.

Print a Test Page:

• Use the printer's control panel to print a test page directly from the printer itself. This helps determine if the issue is with the printer or with the communication between the printer and your computer.

Check Ink Levels:

• Make sure that your printer has sufficient ink or toner. Low ink levels can sometimes result in blank pages being printed.

Reset Network Settings on the Printer:

• On the printer's control panel, navigate to the network settings and reset the network configuration. Then, reconnect the printer to your Wi-Fi network.

Update Modem Firmware:

• If possible, check if there are any firmware updates available for your Xfinity modem. Sometimes, outdated firmware can cause compatibility issues with connected devices.

Check Firewall or Security Software:

• Sometimes, security software or firewalls on your computer can block communication with the printer. Temporarily disable such software to see if it resolves the issue.

By following these steps, you should be able to diagnose and hopefully resolve the issue of your HP ENVY 5055 printer printing blank pages after installing a new Xfinity modem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support