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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-21-2025 02:32 PM

HP Recommended

HP8710 will not print wireless.  Has not been a problem in the past.

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1 REPLY 1

‎04-22-2025 12:52 PM

HP Recommended

@kwz, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Wireless Connection Issues for HP OfficeJet 8710! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP OfficeJet 8710 printer is suddenly experiencing issues with wireless connectivity, follow these steps to troubleshoot and resolve the problem:

1. Restart Devices

  • Restart the Printer: Turn off your HP OfficeJet 8710 printer, wait for a few seconds, and then turn it back on.
  • Restart the Router: Unplug your wireless router, wait for about 10 seconds, and then plug it back in.
  • Restart the Computer or Device: Restart the device from which you are trying to print.

2. Check the Network Connection

  • Ensure that the printer is connected to the correct wireless network.
  • Check if other devices can connect to the same network to rule out issues with your router or internet service.

3. Use HP Print and Scan Doctor

  • Download and install the HP Print and Scan Doctor on your Windows computer. This tool will automatically diagnose and resolve common connectivity and printing issues.
  • Run the tool to check for network or connection problems.

4. Verify Printer Settings

  • Wireless Indicator Light: Ensure that the wireless indicator light on the printer is solid blue, which indicates a successful connection to your network.
  • Reconnect to the Network:
    1. On the printer control panel, touch the Wireless icon or open the Wireless Settings menu.
    2. Select Wireless Setup Wizard and follow the displayed instructions to reconnect to your network.

5. Update Printer Firmware

  • Check for Firmware Updates by going to the HP Support website. Enter your printer model to find available updates for the printer's firmware and apply them if needed

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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