printer won't connect to wifi

[bob7270]

i cannot get the printer to connect to my wifi

[Kuroi_Kenshi]

Hi @bob7270,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's connectivity!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Initial Setup:

1. Check Wireless Button:
   • Make sure the Wi-Fi button on the printer is turned on. The button light should be lit.

Use HP Smart App:

Install HP Smart App:

• Download and install the HP Smart app on your mobile device or computer from the device's app store or from 123.hp.com.

Open HP Smart App:

• After installation, open the app on your device.

Connect Printer:

• Follow the instructions on the app to connect your printer to the Wi-Fi network. The app will guide you through the necessary steps.

Manual Wi-Fi Setup:

Wi-Fi Protected Setup (WPS):

• If your router supports WPS, press the WPS button on the router.
• Then press and hold the Wi-Fi button on the printer for at least 3 seconds. The printer should start connecting to the Wi-Fi network.

Connect Using Embedded Web Server (EWS):

• Open the embedded web server (EWS) by entering the printer's IP address in a web browser.
• Navigate to the "Network" or "Wireless" settings in EWS.
• Select your Wi-Fi network and enter the password.

Restart Devices:

• Restart your printer, router, and device you are using to connect the printer. Often, restarting can resolve connectivity issues.

Check Network Settings:

• Ensure your Wi-Fi network is functioning correctly. Check if other devices can connect to the network.

Move Printer Closer to Router:

• Sometimes, physical distance between the printer and the router can cause connectivity issues. Move your printer closer to the router.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,