Create an account on the HP Community to personalize your profile and ask a question
02-22-2021 12:11 PM
I'm trying to scan something today, but whenever I go on HP Smart, it gives me the question mentioned in the topic - "Do you want to help make HP Smart better by sharing usage data?" There are a Yes and a No function, but no matter what I click, it just loops back around to the same question over and over again. What's going on? I can still print stuff, but I can't get onto HP Smart and am thus unable to scan anything.
02-22-2021 12:52 PM
I am also having this issue, tried logging in to scan a document and i keep getting a window that asks if I want to help make HP Smart better by sharing usage data. No matter if I answer Yes or No, the screen reloads and I can't move forward with any functions of the program. I tried uninstalling and reinstalling the program, restarting my computer several times to no avail. Is there any help for this issue?
02-22-2021 02:10 PM
I think I figured out a solution. I went to the microphone on the right of this screen and under Information I clicked on the HP Windows 10 Support Center link. I clicked on Printing and under the "Printer Issues after Update" tab I clicked on the Print and Scan Doctor and let it install the new drivers/updates. Restarted my computer (again) and it now seems to be working.