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‎03-03-2023 01:39 PM

HP Recommended

"Printhead appears to be missing. not detected, or incorrectly installed. Error code: 0xc19a0040"

 

HP OfficeJet Pro 8625

 

Any idea how to fix

Category:
1 REPLY 1

‎03-19-2023 01:18 AM

HP Recommended

Hi @ApostleGx,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

The error message you're seeing is related to a problem with the printhead of your HP printer. Here are some steps you can try to resolve the issue.

 

  • Turn off the printer, unplug the power cord, and wait a few minutes before plugging it back in and turning it on again. This can sometimes help reset the printer and clear the error.
  • Check to make sure the printhead is installed correctly. Open the printer cover and locate the printhead. Make sure it's properly seated and secured in its holder.
  • Clean the printhead. Over time, printheads can become clogged with dried ink, which can cause errors. Follow the instructions in your printer manual to clean the printhead.
  • Replace the printhead. If the printhead is damaged or malfunctioning, it may need to be replaced. Check your printer manual or HP's website for information on how to order a replacement printhead.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
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