" ! " beside number of copies on the display screen

[Dub1237]

There is a " ! " on the display screen of the printer, which is supposed to mean an ERROR according to the user manual. I tried with HP Print and scan doctor as well as Smart print but no actions suggested to correct it.   

Another manual explains that I have reached the maximum (5)  connections to the printer. I only have one laptop connected.

Anyone knows how to reset or hard reset the printer?   Or should I simply return it to get a new one?

Thanks for your help!

[praveenbv]

Hi@Dub1237,

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

[Dub1237]

Hi!  I did not receive your private message, can you please try again.

Thanks