reset my HP OfficeJet Pro 9015 All-in-One Printer to factory settings

[kentucky7]

The printer is saying I do not have the subscription to ink service, but I do and have for a long time, it also says the printer is not connected to internet, also it is saying for a long time it is printing a test page and nothing happens, what is going on all of a sudden I need it to print and can't get anything to happen?

Thanks

[sandytechy20]

@kentucky7

Welcome to the HP support community.

I understand that your printer shows it is not connected to an instant ink account, I am glad to assist you.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays, Web Services is already on.

    

  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

    

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.