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Locked

‎04-30-2024 02:17 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

I would like to reset my admin password. Unfortunately I can not access the printer via IP address neither directly on the printer. My printer is HP OfficeJet Pro 7720 Wide Format All-in-One.

Category:
1 REPLY 1

‎05-02-2024 04:43 AM

HP Recommended

Hi @Sali1984,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand the printer is locked with an administrator password.

 

We can perform a factory default on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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