scan to computer does not work

[HDY1]

When I try to scan to computer...I get error message to laod HP123 or **bleep**...already installed....will not fix the problem.

Any suggestions?

[Dragon-Fur]

@HDY1 

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HP Document - How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Additional Information

What you do depends on

Your printer model

Your Operating System

For example,

The following applies to a recently supported version of Windows and the HP OfficeJet 5200 All-in-One Printer series 

• Install the Full Feature Software
• Open the Printer Assistant shortcut on your desktop
• Click Tab Scan
• Select / open Manage Scan to Computer
• Enable the feature

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Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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Installed full driver printer software adds at least two shortcuts to the Desktop:

• Printer Assistant
• HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

Enter the device type and model name of your HP device

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