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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

hp office jet pro 8130e

1 REPLY 1
HP Recommended

You have an e-series printer.  You need to register it with HP and either accept or reject the Instant Ink subscription. 

If you accept the subscription or sign up for the "plus" features then your printer needs to be online all the time so it can "phone home"

easy setup: https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/COL96741/HPEasyStart_16_7_5.exe

 

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

Reset (Wi-Fi)


Wi-Fi direct is described on page 104 of the user manual



Wi-Fi setup to router and to iPhone: all 9130 series

9120e factory reset

A lot of HP videos on how to un-jam or fix problems.

all 8130 series software is here. Click "Open all" to expand.


OfficeJet Reference 9120e pro, 9125e 8122e 9130e 9135e 8138e

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.


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