setup

[kitkat09]

i am trying to set up my hp envy printer which my grandma gave to me, so it has been set up in the past. i have downloaded the software and it wants me to print out a page off the web service page that has a code but it prints out a blank page. it says the ink levels are fine and it wont let us open the top to check it is stiff and i dont want to force it open.

[Kumar0307]

@kitkat09, Welcome to the HP Support Community!

If the printer is not used lately, the ink could have dried up and it has to be replaced.

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Skip the steps to turn on web services/eprint and access the home screen of the printer.

Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges up to 2 times, print a quality page to check the result.

Check for any obstructions or damages. 

Kindly follow the steps mentioned in -  Replacing Ink Cartridges

If the issue persists, I'm afraid this is a mechanical failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!