there is a problem with the printer or ink system. turn printer off then on

[b244]

error on printer

there is a problem with the printer or ink system. turn printer off then on

[Raj_05]

Hi @b244,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Officejet Pro 8620 is encountering an error related to the printer or ink system. This type of error message is quite common in HP printers and can have various causes ranging from ink cartridge issues to hardware malfunctions.

Here are a few steps you can try to troubleshoot this issue.

• Restart the Printer: As the error message suggests, try turning off the printer, unplugging it from the power source, waiting for a few minutes, and then turning it back on.
• Check Ink Cartridges: Ensure that all ink cartridges are properly installed and seated correctly. Sometimes, ink cartridge issues can trigger this error message.
• Update Printer Firmware: Check if there are any firmware updates available for your printer model on the HP website. Updating the firmware can sometimes resolve system-related errors.
• Clean Cartridge Contacts: If the error persists, remove the ink cartridges and clean the contacts on both the cartridges and inside the printer using a lint-free cloth lightly moistened with distilled water. Allow them to dry before reinserting the cartridges.
• Replace Ink Cartridges: If you've been using the same ink cartridges for a while, they might be low on ink or faulty. Try replacing them with new, genuine HP ink cartridges to see if that resolves the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support