unable to change network

[jackie1ebs]

I'm updating my broadband network as I'm changing provider as of tomorrow.  I've done everything else, click of a button, easy peasy.  But now my PC won't talk to my printer (Deskjet 3634) as I can't change the network setting for the printer.  I've tried ever

[Dragon-Fur]

@jackie1ebs 

Welcome to the HP English Community --

The printer can connect wirelessly to 2.4GHz network.

NOTE: The printer only supports connections using 2.4GHz.

User Guide

Review Chapter 7 - Connect your Printer - Start on Page 66

Review how to set the printer back to network defaults - Page 73

Reminder

Many printers, including this one, might falter (fall off the network) if the network is configured (on the router) to run a single SSID named network for both 2.4 and 5GHz .

If possible, create a separate SSID named network for each frequency -- connect the printer to the SSID named network for 2.4GHz.  If you need help, ask your Internet Provider to help split the SSID named network settings by frequency.

What else?

Alternatively, consider using Wi-Fi Direct (explained in the printer's user manual, starting on Page 69).

HP printer setup (Wi-Fi Direct)

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Message Content References

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Printer - Network - IPv4

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:  

It is not mandatory that you use a manual / static IP address. 

Doing so can improve stability.

Example - standard EWS - IPv4

EWS_9025_Network_IPv4_Configuration_5

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 3634 All-in-One Printer  

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