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‎02-10-2021 05:54 AM

HP Recommended
Product: HP Deskjet 2540
Operating System: macOS 10.13 High Sierra

I have been happy with my HP 2540 all-in-one since purchase in 2015.

Recently moved to super fast broadband and was sent a new router (Sky Q).

Now unable to connect printer wirelessly. Message I get is "wifi network problem - you are connected to a 5 GHz wifi network - the printer can only be connected to a 2.4 GHz  wifi network"

 

Does this mean I need to buy a new printer? If so do HP have a selection of printers that will definitely work with my new router?

I need printer, copier & scanner. Infrequent usage.

 

Thank you.

Category:
1 person had the same question
1 REPLY 1

‎02-10-2021 06:39 AM

HP Recommended

You have 2 options to buy a new dual-band printer that will support both 2,4GHz and 5GHz wireless, or enable 2,4GHz on your new router and connect the old printer to it.




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