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Message 1 of 2
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unable to connect to hp app

HP Recommended
hp deskjet 3755
iOS

i got this printer second hand and i have tried to connect the printer wirelessly through the hp but have been unable to. when trying to connect to a network/print the setup instructions by pressing (i) on the printer; all that prints are symbols, no words. please help

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @hsade28,

 

I'd like to help!

 

Restore network settings to default settings

 

● Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Please try the steps below to connect your printer to the network

 

--->On the printer control panel, press the Wi-Fi Direct button.
---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 
--->To find the Wi-Fi Direct name and password, press the Information button (i) to print a printer information page.
--->On your computer or phone go to wifi and connect it to your printer 
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet3700).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 
--->If prompted for a password, type 12345678. This is the default password.
--->Now open a browser and type 192.168.223.1
--->you will be able to access the printer's EWS page 
--->on the page, you will find network - click on it 
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password 
--->thewireless blue light will stop blinking once the printer is connected 
--->then connect your phone back to your network

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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