• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-08-2020 07:00 PM

HP Recommended
Product: HP Envy Photo 6255
Operating System: Microsoft Windows 10 (64-bit)

My printer does support webservices. I am trying to sign up for instaInk.

 

I am unable to enable web services. I was told by tech support after troubleshooting that I needed to contact my ISP to open ports. My ISP informed me that there are no blocked ports for my service. I checked my router and there are no blocked ports. I did a search online and found https://support.hp.com/us-en/document/c03419426 which provides instructions to open ports in windows firewall necessary for web services. I followed the instructions and opened ports listed. Web services and e-print still do not work. I manually printed the printer claim code and tried to enter that in my instaink account but it was not recognized because web services is not enabled.

 

Additionally, I have tried the instructions at https://support.hp.com/us-en/document/c05337026.

I also tried HP Print and Scan Doctor.

 

Please help me enable HP webservices so I can use Instaink services.

Category:
1 person had the same question
1 REPLY 1

‎12-18-2020 11:50 AM

HP Recommended

@Strikeone, Welcome to HP Support Community!

I appreciate your efforts in trying to resolve the issue. This requires remote assistance.

 

Please reach out to HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.