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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

We just got new internet service through Verizon and now our HP OfficeJet Pro 6978 printer doesn't work.  It is reading the new wifi but when we go to print it says it's offline.  We can't print from our iPhones either. Any help would be greatly appreciated.

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