when i connect wifi to my router all internet is going. i need to restart router again to get intern

[anandd07]

When i connect wifi to my router to my laptop all internet is getting off. i need to restart router again to get internet.can somebody help me to fix my issue as soon as possible. i have already updated drivers and my widows. But still facing the same issue.

[Nal_NR]

Hi @anandd07,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If connecting your HP 14 Inch Laptop PC 14-F1000 (2L1B0AV) to your Wi-Fi router causes the internet to drop for all devices, there could be several potential causes. Here are some steps to troubleshoot and resolve the issue:

Step 1: Check for IP Address Conflicts

Release and Renew IP Address:

• Press Windows + X and select Windows Terminal (Admin) or Command Prompt (Admin).
• Type the following commands and press Enter after each one:

Assign a Static IP Address:

• Open Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select your Wi-Fi network and click on Properties.
• Scroll down to IP settings and click on Edit.
• Change the setting to Manual and assign a static IP address that is within your router's DHCP range but not currently used by other devices.

Step 2: Update Router Firmware

1. Check for Router Firmware Updates:
   • Access your router's web interface by entering its IP address (usually something like 192.168.1.1 or 192.168.0.1) in your browser.
   • Log in with your username and password.
   • Look for firmware update options in the router settings and update to the latest version.

Step 3: Reset Network Settings on Laptop

1. Network Reset:
   • Go to Settings > Network & Internet > Status.
   • Scroll down and click on Network reset.
   • Follow the prompts to reset your network settings.

Step 4: Check Power Management Settings

1. Disable Power Management for Wi-Fi Adapter:
   • Open Device Manager (Press Windows + X and select Device Manager).
   • Expand Network adapters, right-click on your Wi-Fi adapter, and select Properties.
   • Go to the Power Management tab.
   • Uncheck Allow the computer to turn off this device to save power.
   • Click OK.

Check the next steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @anandd07,

Please find the next set of steps below. 

Step 5: Change Wi-Fi Channel on Router

1. Change Wi-Fi Channel:
   • Access your router’s web interface.
   • Navigate to the wireless settings.
   • Change the Wi-Fi channel to a less congested one. Channels 1, 6, and 11 are often good choices for 2.4 GHz networks.

Step 6: Disable IPv6 on Laptop

1. Disable IPv6:
   • Open Control Panel > Network and Sharing Center > Change adapter settings.
   • Right-click on your Wi-Fi connection and select Properties.
   • Uncheck Internet Protocol Version 6 (TCP/IPv6).
   • Click OK.

Step 7: Router Settings

Check Router's DHCP Settings:

• Ensure your router’s DHCP server is enabled and properly configured.
• Some routers have settings that limit the number of devices that can connect.

Enable Quality of Service (QoS):

• If your router supports it, enable QoS to prioritize traffic and manage bandwidth better.

Step 8: Check for Interference

1. Reduce Interference:
   • Ensure your router is placed in a central location and away from other electronic devices that may cause interference.
   • Avoid placing the router near cordless phones, microwaves, or other Wi-Fi networks.

Step 9: Use Windows Network Troubleshooter

1. Run Network Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Click on Additional troubleshooters.
   • Select Internet Connections and run the troubleshooter.

Step 10: Factory Reset Router (If Needed)

1. Factory Reset:
   • As a last resort, perform a factory reset on your router. This will reset all settings to their defaults, so ensure you have a backup of any important settings.
   • Access the router’s web interface and look for the factory reset option.
   • Alternatively, there may be a physical reset button on the router.

If none of these steps resolve the issue, there could be a more complex compatibility issue between your laptop's Wi-Fi adapter and the router. In such cases, contacting the router's technical support or your ISP for further assistance may be necessary.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.