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when printing to a HP 4014 the text is cut off on the right it thinks the letter size is 11x17

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Lenovo ThinkCentre
Microsoft Windows 7 (64-bit)

It appears that when trying to print a letter sized document, the printer thinks it is 11x17 for some stupid reason, and thusly the text is cut off , I have reinstalled the printer drivers for3 of the printers completely, and we still have this problem.

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Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did any software changes or updates happen recently on the computer?
  • Have you tried to print from another application and checked?
  • Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.


If the copy comes out fine, I would suggest the next step would be to Uninstall and reinstall the printer software:

  • 1.) In Windows, search for and open Programs and features
  • 2.) Select your HP Printer
  • 3.) Select Uninstall
  • 4.) In Windows, search for and open Devices and printers
  • 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
  • 6.) Open up the run command with the "Windows key + R" key combo.
  • 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
  • 8.) Click on the "Drivers" tab
  • 9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
  • 10.) Select Ok
  • 11.) Select Apply and Ok on the Print Server Properties windows
  • 12.) Close Devices and Printers
  • 13 ). Restart the PC
  • 14 ). Now click on this link:  and install the updated printer drivers
  • 15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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