why hp smart just stop working on microsoft windows

[WGP100]

why hp smart just stop working on microsoft windows

[Sneha_01]

Hi @WGP100,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

HP Smart may stop working on Windows for several reasons. Here are some common issues and their solutions:

Outdated Software: Ensure that you have the latest version of HP Smart installed. You can update it through the Microsoft Store or download the latest version from HP's website.

Printer Connection Issues: Check if your printer is properly connected to your computer and is powered on. Make sure both devices are on the same network if you’re using a wireless connection.

Windows Updates: Sometimes, Windows updates can interfere with apps. Check if there are any pending updates for your system and install them.

Corrupt App Data: The app’s data might be corrupted. Try uninstalling and reinstalling HP Smart.

Printer Driver Issues: Ensure that your printer drivers are up to date. You can update drivers through the Device Manager or from HP’s website.

Conflicting Software: Other software might be conflicting with HP Smart. Try disabling any unnecessary background applications and see if that resolves the issue.

Firewall/Antivirus Settings: Sometimes, firewall or antivirus settings can block the app’s functionality. Temporarily disable them to see if that’s the cause.

System Errors: If none of the above work, there could be a system issue. Running a system scan or checking for Windows system file corruption might help.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support