wi-fi connection

[mweyant]

I can not connect my printer to my wi-fi.  Under the "network and internet, setting" the network status screen shows that I am connected to the Internet.  When I click show available networks, the screen shows a network for a Deskjet Plus 4100  which is mark secured.  When I click on the network, it shows a checked box which says "connect automatically."  There is also a button which says "connect."

When I click on the button is says to enter the pin from the router label.  I did that but I get back a message saying the the pin was not correct.  Then I noticed under the button it says "connect with a network security key instead.  I clicked on that and it shows a field to enter the  network security key.  I did not know what it was so I contact Century Link, which I did.  We tried several things but noting worked.  They told me that the problem was with my printer.  They also told me to contact HP about it which I did, but received no answer.

I am not sure it it as something to do with my printer model number (4152).  The wi-fi network is for a "4100."  I believe that the 4100 is the series number for the HP printers.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Here's our suggestions to get the printer setup and connected with video resources for you to follow:

1. Reset the printer wireless

https://www.youtube.com/watch?v=c3UfOD-5huA

2. Connect printer using HP Smart on Win 10 PC:

https://www.youtube.com/watch?v=kRzEcKkwQlc

2a. Connect Printer using HP Smart on an Android phone:

https://www.youtube.com/watch?v=JDbEnLKLCqM

Watch from time 3:50 (Connect to 5GHz network)

Hope that helps!

[mweyant]

I want to thank the community for the help in solving my wi-fi problem.

[greenturtle]

Hi @mweyant ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!