wifi printing from3630 all in one wifi printer to samsung tablet

[suecha]

I have a series 3635 all in one printer connected to wifi. My laptop prints to it with no problems. However my samsung tablet and phone will not. I have tried all suggestions in troubleshoot. Hpsmart/plugin tell me the printer is not available. Samsung print service say the same.

I object strongly to the idea of buying a new printer when this one works well. Any ideas gratefully accepted

[Sneha_01]

Hi @suecha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3635 All-in-One printer is working fine with your laptop but not with your Samsung tablet and phone, here are some troubleshooting steps to help resolve the issue:

1. Check Printer and Device Connection

Ensure Printer is Connected to Wi-Fi:

• Verify that your HP DeskJet 3635 is connected to the same Wi-Fi network as your Samsung tablet and phone.
• Print a network configuration page from your printer to confirm its network connection. This can usually be done from the printer's control panel under Setup or Network.
• Ensure your Samsung tablet and phone are connected to the same Wi-Fi network as the printer.

2. Restart Devices

• Power off your HP DeskJet 3635, unplug it from the power source, wait for 30 seconds, plug it back in, and turn it on.
• Restart your Samsung tablet and phone to refresh their network connections.

3. Update Printer Firmware

1. Check for Firmware Updates:
   • Go to the HP Support website and search for your HP DeskJet 3635 model.
   • Download and install any available firmware updates for the printer.

4. Reinstall HP Smart App

• Uninstall: On your Samsung tablet and phone, uninstall the HP Smart app or any other print-related apps.
• Reinstall: Download and reinstall the HP Smart app from the Google Play Store.
• Open the HP Smart app and follow the instructions to set up your HP DeskJet 3635.
• Make sure the app detects your printer on the network.

5. Use Samsung Print Service Plugin

• Go to the Google Play Store on your Samsung tablet and phone and check if there’s an update available for the Samsung Print Service Plugin.
• Install any updates.
• Go to Settings > Connections > More connection settings > Printing on your Samsung device.
• Ensure the Samsung Print Service Plugin is enabled.
• If necessary, tap Default Print Service and ensure it’s set to find printers on your network.

6. Check Printer Visibility

Ensure Printer is Discoverable:

• Make sure the printer's Wi-Fi settings allow it to be discovered by other devices on the network.
• This is typically managed through the printer’s settings menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support