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‎08-03-2021 05:19 PM

HP Recommended
Product: HP 3830
Operating System: Other

Need help. Printer and phone won't connect. App say printer is unavailable. Both devices are connected to the same wifi. Reset printer twice. Any advice?

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2021 09:25 AM

HP Recommended

@MLINDAYAG, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you using an Android or an iPhone?

Check for any software updates on the mobile device.

 

Restart the wireless router, the printer, and the mobile device

  • Make sure the printer and the mobile are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎08-06-2021 09:25 AM

HP Recommended

@MLINDAYAG, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you using an Android or an iPhone?

Check for any software updates on the mobile device.

 

Restart the wireless router, the printer, and the mobile device

  • Make sure the printer and the mobile are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Use the HP Smart app to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Tags (2)
Was this reply helpful? Yes No

‎08-25-2021 01:57 PM - last edited on ‎08-26-2021 11:19 AM by Retired

HP Recommended

I also had problem with them, Thank you so much I got your post !

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‎09-29-2021 09:42 AM

HP Recommended

I mostly use my iMac to print. 

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