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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Envy Photo 7855

hp envy 7855 inkjet printer purchased in 2018 has lost wireless connections to iphone, ipad, and HP laptop.  wireless network test results run today 9-20-2020 are showing : ATTENTION The wireless radio is not functioning. Contact HP support.

1 REPLY 1
HP Recommended

@btrt, Welcome to HP Support Community!

 

The wireless radio is not functioning- this clearly means that the wireless card on the printer has failed. It is a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/replacement.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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